Our Quality Policy is defined and strongly driven by the following management principles:
• Know our customers and know what they need. Investing in Relationships
• Achieve our commitments for quality, dependability, and integrity. Inspiring Trust
• Do what we say we will do, when we say we will do it. Inspiring Trust
• Be proactive in preventive practices and be persistent in managing risk. Anticipating Needs
• Drive continual improvement and innovation. Ensuring Excellence
• Develop staff competencies, creativity, empowerment and accountability. Serving Others
Valley Rubber’s Vision is to be the trusted source for tough mining and industrial rubber solutions. Using these guiding principles, everyone in Valley Rubber is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.